Concierge
Terms of service
By using Concierge you accept these terms. They apply together with Apple's standard licence agreement for App Store apps.
Who we are
Concierge is published by Matteo Bulgac under the name Bulgac Dev Studio. To write to us, use the Contact page.
The app
Concierge helps you organise your day. Alerts, travel times, weather and suggestions are guidance: always double-check important times and appointments yourself. Don't use your phone while driving: that's exactly why CarPlay navigation starts by itself.
Gold and purchases
- Gold is a subscription that renews automatically at the end of each period, at the price shown in the app before purchase, until you cancel it.
- You can cancel any time in Settings › your name › Subscriptions, at least 24 hours before renewal. It stays active until the end of the period already paid.
- Streak savers are consumable purchases, used up when you use them. Season items stay yours.
- Payments and refunds are handled by Apple: to request a refund go to reportaproblem.apple.com.
- With Restore purchases you get your subscription and purchases back on a new iPhone with the same Apple ID.
- Your statutory consumer rights are not affected.
Concierge Club and gifts
- In the Club you become someone's Member only if you both accept. You can remove a Member any time.
- Use a name and photo that are yours and that follow the Club rules (below).
- A gift bought for a friend goes to them and can't be taken back.
- Codes and rewards can't be resold or exchanged for money.
Club rules, reporting and blocking
- You're responsible for what you bring to the Club: the name and photo on your Member profile and the way you treat others.
- The Concierge Club rules apply in the Club and are part of these terms.
- Zero tolerance for objectionable content and abusive users: no offensive, hateful, sexual, violent or illegal content, no harassment, fake profiles, spam or impersonation.
- You can block or report a Member at any time from their profile (••• › Block or Report).
- We review every report within 24 hours. While we check it, the reported profile may be hidden from the Club straight away. If content breaks the rules we remove it, and we may remove the profile of whoever posted it from the Club, without prior warning if needed. Anyone who breaks the rules repeatedly is removed from the Club permanently.
- A first automatic check, with the help of artificial intelligence, can remove clearly offensive names. Every decision can be reviewed by a person at the studio.
- If you think we got it wrong, write to us through the Contact page and we'll review the decision.
Intellectual property
Concierge and the bulgacdevstudio.com website are works by Matteo Bulgac (Bulgac Dev Studio). They belong to him and are protected by copyright law (Italian Law no. 633 of 22 April 1941) and by the rules on trademarks and other distinctive signs:
- the code of the app and the website;
- the names "Concierge" (referring to this app) and "Bulgac Dev Studio", the logos, the C icon and the app's icons;
- the graphics, backgrounds, animations (such as the opening with the moon and the ring coin), notification sounds and vibrations created for the app;
- the texts, the quotes written for Concierge, the demos, and the names and artwork of keys, seals, seasons and the Concierge Club.
When you download Concierge, you only get permission to use it on your device, for personal use, under these Terms and Apple's. You don't become the owner of anything, and you can't pass this permission on to anyone else.
What isn't allowed
- copying, reselling or distributing the app, the website or any part of them;
- using our logos, icons, graphics, animations, sounds or texts in other apps, websites, products or advertising;
- decompiling the app or trying to extract its code, except where the law allows it;
- presenting a product that uses our names or logos as yours, or as "official", without our written permission.
Anyone who infringes these rights may have to pay damages and, where the law provides, may also face criminal liability. We reserve the right to take action to protect them.
What belongs to others
Some elements aren't ours and remain the property of their owners: the Cinzel and Nunito typefaces (SIL Open Font License), Apple's symbols and services (SF Symbols, iCloud, Maps, Weather) and the Apple, iPhone, CarPlay and App Store trademarks, which belong to Apple Inc. The content you create (activities, journal, your name and photo in the Club) stays yours: to show it to your Members, you only give us the permission needed to do that.
Want to use something of ours?
For articles, reviews or collaborations, write to us through the Contact page: if we can, we'll give you permission in writing. If you think something in the app or in the Club infringes your rights, write to us and we'll look into it.
Changes and availability
We improve the app often: some features may change or be removed. Some versions require an update to keep working. If we change these terms in an important way, we'll tell you in the app.
Liability
We do our best to make Concierge work well, but we can't guarantee it will always be free of errors or interruptions. To the extent permitted by law, we are not liable for indirect damages arising from use of the app, except in cases of wilful misconduct or gross negligence.
Governing law
Italian law applies. If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim before the courts there.