Concierge
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Got a problem, an idea or a question? Write to us: we usually reply within two days.
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Frequently asked questions
I got a new iPhone: how do I get Gold back?
Open Concierge, go to the Gold page or the Shop and tap Restore purchases, with the same Apple ID as before.
How do I cancel Gold?
On iPhone: Settings › your name › Subscriptions › Concierge. It stays active until the end of the period already paid.
Where is my data? What about backup?
On your iPhone. With iCloud backup turned on (Profile › Privacy) a copy goes to your private iCloud, and you get it back from there on a new iPhone.
My reminder notifications don't arrive.
Check four things: 1. in Settings › Concierge › Notifications, that they are allowed; 2. in Concierge, Profile › Notifications, that "Allow notifications" is on and Pause mode is off; 3. that no Focus (Do Not Disturb) is silencing Concierge; 4. in the reminder, that Alert isn't set to "None". If they still don't arrive, write to us with your iPhone model and Concierge version (Profile › Version).
The Dynamic Island activity doesn't start.
Check in Settings › Concierge that Live Activities are allowed, and in Concierge, Profile › Notifications, that the switch is on. It requires Gold.
How do I start the route when I get in the car?
In Concierge, Profile › CarPlay › Set it up: the guide shows you how to create the Shortcuts automation "When CarPlay connects" with the action "Take me to my next appointment". It works for events with a location.
How do I block or report a Member?
Open their profile and tap ••• › Block or Report. You'll find the people you've blocked and your reports in Profile › Privacy › Concierge Club › Safety. Everything else is in the Concierge Club rules.
How do I delete all my data?
In Concierge, Profile › Account › Delete all data: everything on the phone is erased. To also remove your Member profile in the Club and the iCloud backup, write to us from the Contact page: we delete them within 30 days. An in-app button will come in a future update.